AAHARYA Associates (hereinafter collectively referred to as “we”/ “us”/ “our”) is managing and operating the website, www.aaharya.in (collectively referred to as “aaharya”/ “website”/ “platform”), which includes nutraceuticals and herbal products (“products” / “services”) that you may view and/or purchase, including any person or entity acting on your behalf (hereinafter referred as “you”/”your”/“user”/”users”).

We value the trust you place in us and recognize the importance of secure transactions and information privacy. This Privacy Policy describes how we collect, use, share or otherwise process your personal and sensitive information through our website.

This Privacy Policy applies to current and former users of our website. By visiting our website, providing your information or availing our products/services, you expressly agree to be bound by this Privacy Policy, the terms of use and the terms and conditions. If you do not agree, please do not access or use our platform.

1. Information We Collect About You

1.1 When you interact with our platform, we collect various types of information to enhance user experience, fulfill service obligations, and improve our offerings. This information may be provided directly by you, collected automatically during usage, or received from third parties.

1.2 Personal Information refers to any data that can identify you as an individual. This includes your name, mailing address, contact number, email address, business details, gender, birth date and other details as required. These details allow us to create your account, confirm orders, send updates, and offer relevant services.

1.3 Sensitive Personal Data or Information includes financial details such as credit/debit card numbers, bank account information, and other details as required. We collect this data to securely process transactions and comply with regulatory obligations.

1.4 During your interaction with our platform, we also collect usage and technical data. This may involve automatic tracking of your IP address, browser type, device specifications, operating system, date and time of access, referring/exit pages, and geolocation. This log data is used to analyze trends, administer the platform, detect errors or fraud, and improve performance and security.

1.5 We may collect health-related information if you share them voluntarily, such as dietary preferences, health goals, or any other related information. These details are used solely to personalize your preferences and experience with us.

1.6 We may observe your transaction and behavior data, including your purchasing history, browsing patterns, and preferences shared during your time on the platform. This helps us personalize your experience, resolve issues, enhance support, and tailor offers and content to your interests.

1.7 We might receive information about you from other sources, such as updated delivery and address information from third parties, which we use to correct our records and deliver your next purchase more easily. We may receive information about you from third parties that feature our products or promotional offers if you opt-in to receive information from us. You may also choose to participate in a third-party application or social media sites through which you allow us to collect (or the third party to share) personal and sensitive information about you, including usage information. We may also receive information, such as marketing related or demographic information about you from third parties to enhance our ability to tailor our content and offer you the Products that we believe may be of interest to you. We are not responsible for the privacy practices of such third-party websites which we does not own, manage or control.

1.8 If you engage in direct correspondence with us such as emails, customer support interactions, or survey submissions we may retain those communications in a user-specific file to monitor issues or feedback. Similarly, if third parties report activity related to your account, that information may be collected to ensure a safe and fair environment.

1.9 We give users the option to exercise control over their data through various options including opt-out, granting opt-out consent, requesting data transfers, corrections, and deletion by contacting us at the detailed mentioned below as per the applicable laws and regulations in India.

2. How This Information Is Used

2.1 We collect and process your personal and sensitive information strictly for legitimate purposes and operational efficiency, including:

1. To create, manage, and provide secure access to your account; process payments; fulfill orders; and deliver products or services.
2. To share essential updates, confirmations, promotional offers, newsletters, and respond to queries, complaints, or service requests.
3. To tailor content, offers, and platform features based on your interests, usage behavior, and engagement history.
4. To meet any legal or regulatory requirement or comply with a request from any governmental or judicial authority.
5. To monitor suspicious activity, detect fraud, ensure platform integrity, and authenticate users accessing our services.
6. To send emails or initiate phone conversations for reviews, comments, and suggestions for our services.

2.2 We want you to know that we do not sell or rent your personal and sensitive information. Please note that we do not provide your personal and sensitive information to third parties without your consent except where it is necessary to carry out your instructions (for example, to process your payment). Any sharing we do is to serve you better and only with trusted service providers or partners who help us deliver what you expect. If you’d like to opt-out of promotional messaging or revoke consent you’ve given, contact us at contact@aaharya.in.

3. Information Shared With

3.1 We may disclose your personal and sensitive information with third parties under the following circumstances:

1. We work with third-party vendors who help us deliver products and services, including shipping providers, IT service providers, payment processors, hosting providers, customer support teams, analytics platforms, logistics partners, and promotional agencies. These entities are bound by confidentiality obligations and are permitted to use your data only for specified purposes.
2. Your data may be shared within AAHARYA Associates to fulfill service requests, manage customer interactions, and provide offers tailored to your interests, subject to opt-out options.
3. We may disclose your information with sponsors, advertisers, media networks, and analytics firms for campaign delivery, personalization, and enrichment activities. We do not permit use beyond agreed purposes.
4. We may disclose your personal and sensitive information when required under applicable law to comply with legal obligations, legal proceedings, court orders, or investigations by government authorities. We may also share data to enforce our policies, detect fraud, and ensure platform safety.
5. When required for transactions, your financial data (e.g., card, bank details or other details required for payment) may be processed securely by approved third-party payment gateway providers. We do not have a role in authentication and are not liable for third-party actions or disputes.
6. We require third parties with whom we share user data to adhere to the same stringent privacy standards upheld by our company. Any sharing of data or information is done in accordance with our privacy policy and contractual agreements that mandate compliance with our data protection principles.

4. Security

4.1 We take the security of your personal and sensitive data seriously and are committed to protecting it through appropriate safeguards and best practices.

4.2 We implement industry-recognized physical, technical, and procedural security measures to safeguard your information against unauthorized access, misuse, modification, or accidental loss. These include secure servers, encryption protocols, firewall protections, role-based access controls, and other protective technologies required by applicable laws and regulations. These measures help shield your data from unauthorized use.

4.3 Your data is stored in secured networks and is accessible only to a limited number of authorized personnel, bound by contractual confidentiality obligations. When processed by third-party service providers, access is granted strictly on a need-to-know basis and subject to equivalent security standards.

4.4 Although we take every possible measure to transmit and store all the information you provide within a secure environment that is not accessible to the public. You recognize and agree that absolute security cannot be guaranteed. We cannot promise that there will be no accidental disclosures or security breaches. You agree not to hold us liable for any security breaches or actions taken by third parties who may receive your personal information, or for events beyond our reasonable control, such as government actions, hacking, unauthorized access to computer data or storage devices, computer crashes, security breaches, encryption failures, and similar incidents. You are responsible for maintaining the confidentiality of your login credentials and account information, including passwords and access to communications.

4.5 We retain your personal and sensitive information only for as long as necessary to fulfill its intended purpose or as required under law. When retention is no longer required, we securely delete or anonymize the data.

4.6 We regularly review audits and update its security practices to align with evolving technologies and regulatory requirements, ensuring continuous protection of your information.

5. Your Rights

5.1 You may exercise any of the rights listed below by submitting a request via email at contact@aaharya.in Upon receipt of your request, we will verify your identity and respond within the timeframes prescribed by applicable law.

1. Right of Access: You may request confirmation of whether we process your personal and sensitive information and obtain a copy of such data.
2. Right to Correction: You may request us to update or correct personal and sensitive information data held by us that is incorrect or missing.
3. Right to Deletion: You may request erasure of your personal and sensitive data in circumstances permitted by law, such as where the data is no longer necessary for its original purpose or where you withdraw your consent.
4. Right to Data Portability: Where applicable, you may request that your personal data be transferred to other service providers.
5. Right to Withdraw Consent: You may withdraw your consent for processing activities, including direct marketing, where it is based on consent.
6. Right to Restriction or Objection: Subject to legal limitations, you may request restrictions on certain types of processing or object to the use of your data for specific purposes.

5.2 Please note that the exercise of certain rights may be subject to limitations or exceptions under applicable law, particularly where data is retained to comply with legal obligations, resolve disputes, or enforce agreements.

6. Cookies

6.1 We use cookies to improve user experience, enhance site functionality, analyze traffic patterns, store preferences, deliver personalized content, understand how our website is used, and show you content tailored to your interests.

6.2 Types of Cookies We Use:

1. Necessary Cookies: Enable core site functions like secure login and consent preferences.
2. Functional Cookies: Support features like social sharing and feedback collection.
3. Analytics Cookies: Help us understand visitor behavior, bounce rates, and traffic sources.
4. Performance Cookies: Measure site performance to improve user experience.
5. Advertisement Cookies: Show personalized ads based on your previous interactions.
6. Uncategorized Cookies: Are still being analyzed and categorized.
7. Third-party Cookies: We use tools like Google Analytics to monitor site performance and marketing effectiveness. Third-party advertisers may also set cookies on your browser. We do not control these cookies.

6.3 We use temporary cookies to store certain data. We do not store or save personal information in the cookies. Any information collected that does not personally identify the user as an individual, is exclusively owned by us, and may be used by us and authorized third-party service providers for purposes such as system management, user administration, research, development, and other related activities.

6.4 You may set or amend your web browsers to delete or disable cookies. Note that disabling cookies may limit some website features and require you to re-enter information more frequently.

6.5 By continuing to use our website or by clicking “Accept,” you consent to the use of cookies as described. You can also manage or opt-out of cookies by adjusting your browser settings.

6.6 We may store logs of calls made to and received from users to support service management, conduct research and development, provide training, gather business insights, expand business opportunities, or manage user accounts. We may share call records with third parties when legally required or when necessary to deliver or facilitate the services.

7. Opt-Out

7.1 Any third-party service providers we work with are strictly prohibited from using your information to promote their own services or send you marketing content.

7.2 We respect your privacy and provide all users the choice to opt-out of receiving non-essential communications, such as promotional or marketing-related messages, after creating an account with us. If you do not wish to receive such communications, you can let us know by replying to the email at the contact@aaharya.in.

8. Third-Party Sites

8.1 Our platform may contain links to third-party websites, applications, or advertisements that are not operated or controlled by us. These external sites may collect personal information from you and operate under their own privacy policies, which may differ significantly from ours. Once you leave our platform whether by clicking on a link, ad, or any other redirection- any data you provide is subject to the privacy practices of the respective third-party website or application.

8.2 We strongly encourage you to review the privacy policies of any external websites or applications you visit before sharing any personal information.

8.3 Please note, we are not responsible for the privacy practices, content, or terms of use of any third-party websites or applications, nor do we guarantee the accuracy or reliability of any information, advertisements, or materials found there. We may use third-party advertising services to display ads on our platform. These service providers may use their own cookies or tracking technologies, which are governed by their respective policies and does not come under our control.

8.4 Your interactions with any third-party content, websites, or services are entirely at your own discretion and risk.

9. Children’s Privacy

9.1 Our platform is not intended for individuals under the age of 18. We do not knowingly collect personal and sensitive information from minors. If we are made aware that information from a user under 18 has been collected, we will take steps to delete the information within a reasonable time. If a parent or guardian who believe their child has shared information without their consent, he/she shall contact us at the contact@aaharya.in for its removal. In the event, where in contravention to the Privacy Policy and Terms, a person below the age of 18 uses our Platform or Services, we shall not be held liable or responsible for any damage or injury suffered by such person.

10. Retention of Information

10.1 We keep your personal information in accordance with relevant laws, for only as long as it is needed for the purpose it was collected or as required by law. However, we may retain your data if we believe it is necessary to prevent fraud, future misuse, or if mandated by law. We may continue to retain your data in anonymized form for analysis and research purposes.

11. Access, Amendment, Correction or Deletion

11.1 We strive to keep our records accurate and up to date with your latest information. You are responsible for providing correct, current data and for having all necessary rights and permissions. If you would like to access, amend, correct, or delete your personal and sensitive information, please email us at the contact@aaharya.in. We try our best to respond to such requests expeditiously.

12. Your Consent

12.1 By using, browsing, accessing, or making purchases on platform, you consent to the collection, storage, use, handling, sharing, disclosure, and transfer of your personal information in accordance with this Privacy Policy. You consent that the information you provide us, is authorized and voluntary on your part. This information may be required to complete transactions, verify payment details, facilitate deliveries, or process returns. Your consent also extends to receiving communications via SMS, calls, or emails for the purposes outlined herein. You acknowledge that your data may be processed in accordance with applicable laws of India, including but not limited to data protection and privacy laws.

12.2 In cases where a minor provides personal and sensitive information submitted by a parent or guardian you confirm that you have the necessary rights and permissions to do so. You expressly agree to be bound by the terms of this Privacy Policy.

12.3 You have the right to withdraw your consent at any time; however, such withdrawal may affect our ability to provide certain services, and any processing carried out prior to your withdrawal remains lawful. Notwithstanding such withdrawal, we may retain your data to comply with legal obligations, resolve disputes, and enforce our agreements.

13. Changes to Privacy Policy

13.1 We reserve the right to modify or change the privacy policy from time to time, and the latest version shall be updated on the website. We recommend you to review this privacy policy whenever you visit our website www.aaharya.in to understand and stay informed about how your personal and sensitive information is used. We will notify you by showing the latest update of this privacy policy by posting notice here, or sending you an email when we are required to do so by applicable law.

14. Grievance Redressal

to understand and stay informed about how your personal and sensitive information is used. We will notify you by showing the latest update of this privacy policy by posting notice here, or sending you an email when we are required to do so by applicable law.

• Name: S R Lakhia
• Designation: Grievance Officer
• Email: contact@aaharya.in
• Phone: +91 9016271998

15. Severability

15.1 Whenever possible, each section of this Privacy Policy will be interpreted to comply with applicable laws. If any provision is found to be illegal or invalid, that provision will be limited or removed only to the extent of the invalidity, without affecting the rest of the policy.

16. Governing Law

16.1 The terms of this privacy policy shall be governed and construed in accordance with the laws of India. Any disputes related to or resulting from this policy will be exclusively subject to the jurisdiction of the Courts at Ahmedabad, Gujarat.